We keep our contact options deliberately simple. Rainbet Casino Ireland is an independent review and information site, and the team behind it is small and focused. One direct email address handles everything - no chatbots, no ticket portals, no phone queues. If you have a question, a correction to flag, or a concern to raise, the address below is the right place to start.
Before writing in, it is worth checking whether your question is already answered on the site. Our responsible gambling page covers harm-reduction resources for players in Ireland. Our privacy policy explains how we handle any personal data you share with us. If your query goes beyond what those pages cover, then by all means get in touch.
One Channel
All correspondence should be directed to [email protected]. This is the only address monitored by the editorial team, and it is checked on every working day. There is no secondary address, no social-media DM inbox, and no contact form - email keeps a clear written record for both sides and allows us to respond properly rather than in rushed short-form replies.
When you write, include enough context for us to help you quickly. A subject line that describes your query - for example, Correction: review of Casino X or "Privacy query re my email address" - means your message reaches the right person without an extra round of questions. Plain language is always welcome; there is no need to use formal letter conventions.
How We Triage Messages
Messages arrive in a shared inbox and are sorted by category: editorial feedback, factual corrections, privacy and data requests, and general enquiries. Editorial and factual items are passed to the relevant reviewer or writer. Privacy and data requests are separated immediately and handled under our published privacy policy, which you can read at rainbet-casino-ireland.com/privacy-policy.
We do not pass your email address to third parties and we do not use inbound messages for marketing purposes. Any personal data included in your email is used solely to respond to your query and, where applicable, to comply with our data retention obligations.
Turnaround in Plain Language
Most queries receive a reply within two working days. Straightforward factual corrections or simple questions are typically answered within one working day. Privacy and data-subject requests - such as asking what information we hold about you - are handled within the statutory period required under Irish and EU data protection law, which is one calendar month from receipt of the request, though in practice we aim to respond much sooner.
If you have not received a reply within three working days, check your spam or junk folder before following up. Our responses come from the rainbet-casino-ireland.com domain, which some filters occasionally flag.
Escalation Limits
We are an independent editorial site, not a casino operator. We cannot access player accounts, process withdrawals, alter bonus terms, or intervene in disputes between players and operators. If you have an unresolved complaint against a casino, the appropriate route is the operator's own complaints process and, if that fails, the relevant alternative dispute resolution scheme or regulatory authority in Ireland.
We can correct factual errors in our reviews, update outdated information, and take on board editorial feedback - those are genuinely within our remit. Anything that requires operator-level access or regulatory authority is not something we are able to assist with, and we will say so clearly rather than leave you waiting for an answer that cannot come.
Privacy Expectations When You Write to Us
Sending an email to [email protected] means sharing at minimum your email address and any details you include in the message. We treat that information with care. Full details of what we collect, why we collect it, how long we keep it, and your rights under applicable data protection law are set out in our privacy policy at rainbet-casino-ireland.com/privacy-policy. Reading it before you write is the quickest way to understand exactly how your data will be used.